terms & conditions
When ordering a cake from Cakes by Kim you agree to the following Terms & Conditions.
Cakes by Kim is a New Zealand business and all transactions will be billed in New Zealand Dollars.
Design/Style/Theme of your Cake
At Cakes by Kim all our cakes are bespoke and made to order.
We can work with you to design something new or if you like you can supply us with a photo of a cake design/style/theme that you really like and we will do our best to replicate it.
Please keep in mind that although we try to decorate it as close as possible to the original design, the cake will not look exactly like the cake in the photo.
Any changes requested to the size, style or flavours of the cake must be submitted in writing at least 28 days prior to your event.
Consultations & Cake Tastings
Consultations are by appointment only.
Cake tasting samples will be provided at the consultation.
There is a $50 charge for this, which is deducted from your cake price should you book with us.
As part of our service we can offer personal delivery and set-up of your cake/cupcakes.
We will aim to deliver your cake the day of your event to maintain freshness.
We will contact your venue to schedule a delivery time and to check that all arrangements for assembly such as the cake stand/table have been taken care of.
Our delivery service is charge is determined by the travel distance and the time and labour required for assembling your cake/cupcakes.
Delivery areas include Queenstown, Wanaka, Cromwell, Roxburgh, Ranfurly, Dunedin and surrounding areas.
Please note that although Cakes by Kim takes every precaution necessary to ensure that your cake/cupcakes are delivered on time and in good condition, we cannot take any responsibility for damage to the cake/cupcakes due to an accident or poor road conditions (i.e. gravel roads, pot holes etc.)
If you or your representative choose to pick up and set up the cake yourselves, you assume all liability and responsibility for the condition of the cake once it leaves our possession.
When collecting your cake/cupcakes please make sure you have a clean, flat surface to set the cakes on while driving. The boot is the best place for this as it provides a large flat surface. If a boot space is not available then the front floor space is the next best area.
Returns & Refunds
As we bake to order we do not accept returns.
Refunds or a replacement order to the same value will only be given in the (unlikely) event that you receive the incorrect product or if the cake/cupcakes are of unsatisfactory quality.
Please contact us within 24 hours of delivery/collection should this happen. We will need to receive the cake/cupcakes in their original packaging (at your cost). We don’t refund any postage or packaging cost associated with the order. Liability is limited to the value of the replacement cost of the goods supplied.
Cancellations and Deposits
All notices of cancellation must be received in writing.
The following cancellation fees apply at the discretion of Cakes by Kim
Cancellations 30 or more days will incur a fee of 50% of your paid deposit.
Cancellation between 7 and 30 days will incur a 50% deduction from your full payment.
If your cancellation is less than 7 days of your booking full payment will still be required.
Should we be unable for any reason to fulfil your order then we will notify you by phone or email as soon as possible and you will receive a full refund.
To confirm an order, a deposit of 50% of your quoted price is required.
The balance is due 2 weeks before delivery/collection of the cake.
We do not issue a balance reminder. Full & prompt payment is the customer's responsibility.
For orders with less than 2 weeks notice, the full payments required on confirmation and is non-refundable.
We must receive the balance by the due date indicated or contract is null and void, and deposit will not be refunded.
We accept payment by cash, bank transfer or credit card
Agreement to Terms and Conditions
By Proceeding with a purchase you are in agreement with our terms and conditions as stated above.